Privacy Policy
Last updated: June 24, 2026
Maximum Service Plumbing (“we,” “us,” or “our”) is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website or request plumbing, hot-water-tank, boiler, tankless-water-heater, or related services.
1. Personal information we collect
When you submit a form, call us, email us, or request a quote, we may collect:
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Your name
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Phone number
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Email address
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Service address
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Details about your plumbing, heating, hot-water, or service request
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Appointment, estimate, and service-history information
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Any other information you choose to provide
When you use our website, we may also collect limited technical information, such as your IP address, device and browser information, pages viewed, approximate location, and how you arrived at our website.
2. Why we collect and use your information
We collect and use personal information only for purposes a reasonable person would consider appropriate, including to:
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Respond to your inquiry or quote request
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Schedule, provide, and manage requested services
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Communicate about appointments, estimates, invoices, warranties, and service updates
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Maintain customer and service records
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Improve our website, services, and customer experience
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Measure the performance of our advertising and website, including Google Ads and Google Analytics
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Meet legal, regulatory, accounting, and insurance requirements
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Send marketing communications only where you have provided consent or where otherwise permitted by law
We only collect information that is reasonably necessary for these purposes.
3. Consent
By submitting a service or quote request, you consent to our collection and use of your information to respond to and manage that request.
You may withdraw your consent at any time, subject to legal or contractual requirements and reasonable notice. If you withdraw consent, we will explain any effect this may have on our ability to provide requested services.
We do not require you to agree to marketing communications in order to request a quote or service.
4. Marketing emails and text messages
If you choose to opt in, we may send you maintenance reminders, plumbing tips, special offers, or other marketing messages by email or text message.
You can unsubscribe from marketing emails at any time using the unsubscribe link in the message. To stop marketing text messages, tap Unsubscribe where applicable, or contact us directly.
Your consent to marketing is separate from your service request.
5. Google Ads, Analytics, cookies, and similar technologies
We use website tools such as Google Ads and Google Analytics to understand website traffic, measure advertising results, and improve our advertising.
These tools may use cookies, tags, pixels, or similar technologies that collect information about how visitors interact with our website. This may include device and browser information, IP address, pages viewed, and advertising interactions.
You can manage cookies through your browser settings. You may also use Google’s advertising settings to manage personalized advertising preferences.
6. When we share information
We do not sell personal information.
We may share personal information only when necessary with trusted service providers that help us operate our business, such as:
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Website hosting and form providers
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Scheduling, customer-management, invoicing, or payment providers
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Email, phone, or text-message communication providers
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Advertising and analytics providers
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Contractors or service partners involved in completing your requested service
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Professional advisers, insurers, or government authorities where required or permitted by law
These parties may only use information as needed to provide services to us or as required by law.
7. Retention and security
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including service, warranty, accounting, legal, and record-keeping requirements.
We use reasonable administrative, technical, and physical safeguards to protect personal information.
However, no website, email, or electronic transmission can be guaranteed completely secure.
8. Access, correction, and privacy questions
You may request access to your personal information or ask us to correct information that is inaccurate or incomplete.
For privacy questions, requests, or complaints, contact our Privacy Officer:
Privacy Officer
Maximum Service Plumbing
Phone: +1 604 334 9614
Email: info@maximumserviceplumbing.ca
Website: maximumserviceplumbing.ca
We will respond within a reasonable time.
9. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with the “Last updated” date.